Frequently Asked Questions
All your questions about db7 answered here
On this page you will find detailed answers to any questions about opening an account, deposits and withdrawals, bonuses, gameplay and security.
Whether you are new to db7 or want to learn more about any aspect of the platform — this FAQ page is made for you. From account registration to depositing with bKash and Nagad, understanding welcome bonus terms, and the rules for cricket betting and slot games — clear and straightforward answers are laid out here. If you cannot find your question, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at db7 you need an active mobile number, a valid email address and your correct personal details. The registration process is simple and takes only a few minutes. Anyone aged 21 or above living in Bangladesh can create an account.
No, each person is allowed only one account at db7. Creating multiple accounts may result in them being cancelled and any bonuses earned may be forfeited. Always use a single account for a fair and reliable experience.
If you forget your password, go to the db7 Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If the problem continues, contact us via 24/7 live chat.
Account verification at db7 ensures the security of your account and prevents unauthorised access. It is part of our SSL encryption and fair play policy. Once verification is complete, deposits and withdrawals become faster and more secure.
Deposits and Withdrawals
Deposits from bKash to db7 are generally instant — in most cases your account balance is credited within a few seconds to two minutes. During peak banking hours it may take up to 5 minutes. The minimum deposit amount is ৳200.
Send a payment to db7's designated merchant number via the Nagad app or dial code. Keep the payment reference number. The minimum deposit amount is ৳200. If you have any issues, contact live chat with your transaction ID and our support team will assist you promptly.
Yes, you can deposit to db7 using both Rocket and Upay. bKash, Nagad and bank transfer are also supported. The minimum deposit amount is ৳200 for all methods.
Withdrawals from db7 are generally processed within 5 to 30 minutes. Withdrawals via bKash, Nagad, Rocket and Upay are the fastest. Bank transfers may take slightly longer. The minimum withdrawal amount is ৳500.
db7 does not deduct any deposit or withdrawal charges on its end. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction fees. Please check your provider's fee schedule for details.
Games and Gameplay
Go to the cricket betting section at db7 and choose your preferred match — BPL, IPL, T20 World Cup, ODI and Test matches are all available. You can place bets both before the match and during live play. Choose from various markets such as match winner, top batsman or over/under.
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section at db7. Select a BPL match from the match list, choose your preferred betting market and amount, then confirm your bet slip. Live scores and odds update in real time.
To play slot games at db7, go to the Slots section. There you will find games from well-known providers including PG Soft, Pragmatic Play and JILI. Click on a game you like, set your bet amount and spin. The games run smoothly on both mobile and desktop.
RTP (Return to Player) is the theoretical return rate of a game — the percentage showing, on average, how much money comes back for every ৳100 wagered over the long term. A higher RTP means a theoretically greater chance of getting money back. All games at db7 are from certified providers, so fair play is fully guaranteed.
db7's live casino offers live dealer games from well-known providers including Evolution Gaming and Ezugi — such as live roulette, baccarat, blackjack and much more. The experience of playing with a real dealer is available 24 hours a day.
Yes, db7 is fully mobile-optimised. It works easily from a browser on both Android and iOS devices. No separate app download is needed — the site adapts automatically to your mobile screen and all games, deposits and withdrawals are fully available.
Bonuses and Promotions
New members at db7 receive a 120% welcome bonus on their first deposit — up to a maximum of ৳15,000. This means if you deposit ৳5,000 you can start playing with a total of ৳11,000. The wagering requirement for the bonus is 20x.
The wagering requirement for the welcome bonus is 20x. This means once you have wagered 20 times the bonus amount, the bonus becomes withdrawable. For example, if you receive a ৳6,000 bonus you would need to place bets totalling ৳120,000. Wagering on slot games gives you the best opportunity to meet this requirement most quickly.
db7 has three VIP tiers — Bronze, Silver and Gold. Bronze members receive a weekly cashback of up to 0.3%, Silver members up to 0.5% and Gold members up to 0.8%. Through regular play you can gradually move up to a higher tier.
Yes, db7 regularly offers various promotions — weekly reload bonuses, cashback offers, tournaments and seasonal promotions. Additional offers are available on special occasions such as the BPL season or Eid. Check the db7 Casino page for the latest offers or ask in live chat.
No, you cannot withdraw a bonus directly as soon as you receive it. You must first meet the specified wagering requirement — for the welcome bonus this is 20 times. After that, the winnings earned from the bonus can be withdrawn. All conditions are available in detail on the Terms & Conditions page.
Security & Responsible Gaming
Yes, db7 uses the highest standard SSL encryption to keep your personal and financial information secure. Your data is not shared with third parties. To learn more, please read the Privacy Policy page.
No. db7 is for those aged 21 and above only. We take a strict stance against gambling by minors. Age is verified at the time of registration and providing false information may result in account cancellation.
db7 believes in responsible gaming. If you feel you are losing control over your play, you can use the self-exclusion option or let us know via live chat. We will help restrict your account temporarily or permanently.
Self-exclusion is a feature that lets you voluntarily take a break from the platform for a set period of time. To activate it, contact us via 24/7 live chat or email at [email protected]. Our team will help you complete the process in Bengali.
db7's support team is available 24 hours a day, 7 days a week to assist you in Bengali. The fastest response is through live chat. For email, use [email protected]. There is no phone or WhatsApp number — live chat is the most effective way to get in touch.
Still have questions? Contact support
Our Bengali support team is always ready to answer any questions. Reach us directly via live chat or email.
Fastest
24/7 Live Chat Support
Email Support
[email protected]